Inclusive writing

Our mission is to ensure the Internet is a global public resource, open and accessible to all. An Internet that truly puts people first, where individuals can shape their own experience and are empowered, safe and independent. — The Mozilla Mission

Millions of people, with diverse abilities and lived experiences, use Firefox daily. Inclusive language is one of the ways we strive to make our products as accessible as possible to everyone. As stewards of Firefox content, we think deeply about the impact of product language. We cannot write our way out of an unjust world, but we can consciously choose to not use language that causes and perpetuates harm.

By “inclusive writing,” we mean that Firefox products should use language that demonstrates respect and appreciation for various backgrounds, identities, and experiences. This includes, but is not limited to:

  • People who use assistive technology
  • People with cognitive disabilities
  • People from diverse cultural, race, and religious backgrounds
  • People of all genders and sexualities
  • People with physical disabilities
  • People of all socioeconomic levels

Internally, we strive to refer to the people who use our products as "people," not users. This helps to humanize who we design for.

Some communities have different preferences regarding people-first language (e.g., people with disabilities) or identity-first language (e.g., disabled people). People-first language reinforces the person’s agency and autonomy. Identity-first language makes the person’s disability part of their identity.